Waitrav Bali DMC
Help Center
Answers to the questions our Bali travellers ask most. Still stuck? Our team replies within a few hours.
How do I book a trip?
Pick a fastboat, transfer, tour or activity, choose your date and number of guests, then complete the booking form and pay securely via DOKU. You’ll receive an instant confirmation email with your e-ticket.
When will I get my e-ticket?
Immediately after payment. Check your inbox (and spam folder) for an email from hello@waitravbali.com containing your booking reference and voucher.
Can I change my travel date?
Yes — most trips can be rescheduled free of charge up to 24 hours before departure, subject to availability. Just reply to your confirmation email or contact us on WhatsApp.
Do you offer hotel pickup?
Many of our tours and transfers include complimentary pickup within popular areas (Kuta, Seminyak, Ubud, Sanur). Add-on pickup is available at checkout where applicable.
How do I contact support?
Email : info@waitrav.com.com or call +62 81338552747. For the fastest response, message us on WhatsApp — we’re online 7 days a week.
Still need a hand?
Our Bali team is online 7 days a week.